Academy - TrustPaws

Why hotel managers love TrustPaws Academy

Build a world-class team (fast).

Role-specific, on-demand courses for Hotel Managers, Reception,  Housekeeping, and Concierge ensure each department learns exactly what moves the needle — from service communication to cross-selling

Lift revenue per stay.

Proven levers your team can implement immediately:

Pet fees: typically +€15–€35 per night.
Pet packages & upsells: +€20–€50 per stay (grooming, walking, concierge).
Referral income: partner with local pet services (groomers, vets).
More visibility on OTAs and more direct bookings when you’re certified.

Strengthen reputation & repeat bookings.

Pet-friendly demand is large and growing — 68% of travelers under 40 prefer pet-friendly hotels; the EU counts ~ 91M pet-owning  households across a multi-billion market—being certified helps you  capture it.

Easy for busy teams.

100% online, on-demand learning in English, French, Spanish, Italian,  and German; managers receive completion notifications.

Certified TrustPaws

What’s included

(for certified hotels)

Unlimited access for ALL staff at no extra cost.
Role-based tracks: Manager, Concierge, Reception, Housekeeping.
Practical modules on guest communication, pet-care standards, safety, upselling, and local partnerships.
Digital certificates for staff; manager visibility on progress and completions.

Result: higher guest satisfaction, stronger reviews, and measurable revenue lift —without pulling staff off shift.