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Complaints & Contact

We’re here to help

• Orders & delivery: TrustPaws Support — info@trustpaws.com | +39 -2-82-95-37-59 | Mon–Fri 9:00–18:00 CET
• Financed invoices: Contact your financing provider via the link in their invoice email, or contact us and we’ll triage.
• Escalations: Email bd@trustpaws.com with subject “Complaint.” We aim to reply within 2 business days and resolve within 10 business days.