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Certified Pawtentic Certified Pawthentic
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Button iconGet Certified & Unlock Free Training
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Step 0 — 2-min overview

See certification, QR menus, and training working together.

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Step 1 — Apply (≈5 min)

Tell us about your property and point of contact. You’ll receive a Certification ID and dashboard access.

What you’ll need: property name, address, manager contact, website links.

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Step 2 — Self-report
(≈10–15 minutes)

Answer structured questions covering amenities, policies, safety, and guest communication. Upload evidence where requested (photos/pdfs are fine).

  • Tips: save-as-you-go, branching logic hides irrelevant items.
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Step 3 — Video
verification (optional)

If your package includes verification, choose one:

  • Upload a short video (we’ll give you a checklist), or
  • Book a live slot with our team (Calendly).
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Step 4 — Pay (Stripe)

Secure checkout to finalize your submission. A paid submission moves to review.

  • Payment security: PCI-compliant via Stripe; invoice automatically issued.
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Step 5 — Badge issued (12-month validity)

Get your digital badge and a live profile update. Your listing appears in “Certified Hotels.”

  • You’ll see: issue date, expiry date, and your paw rating (1–5).
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Step 6 — Stickers mailed

We ship three sizes (6×6, 10×10, 15×15) matching your paw rating and printing the current year.

Tracking details are emailed once dispatched.

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Step 7 — Train your team (included)

Unroll staff into TrustPaws Academy (Manager, Reception, Housekeeping, Concierge).
At least one staff member per role must complete training before renewal.

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Fast-facts

Fast facts

  • 12-month certification
  • Three physical stickers mailed to you (6×6, 10×10, 15×15) with current year, listing on www.trustpaws.com
  • Staff training included (Manager, Reception, Housekeeping, Concierge)

Why certify with TrustPaws?

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Win more bookings

A visible badge removes doubt for pet owners and lifts conversion.

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Grow revenue per stay

Sensible pet fees (+€15–€35/night) and upsells (+€20–€50/stay).

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Deliver consistently

Role-based training turns “pet-allowed” into excellent service.

How it works (at a glance)

  • Apply (5 minutes) — Tell us about your property to get your certification ID.
  • Self-report — Structured questions; upload evidence where asked.
  • Video verification (optional) — Upload a short video or book a live slot.
  • Pay — Secure checkout (Stripe). Finalize your submission.
  • Badge issued (12 months) — Your profile updates; badge goes live.
  • Stickers mailed — 6×6, 10×10, 15×15 with your paw rating & year.
  • Train your team (included) — Enroll staff in TrustPaws Academy; counts toward recert.
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What You get

  • Digital badge on your TrustPaws profile and site embed options
  • Listing in “Certified Hotels”
  • Three stickers shipped (by paw rating, year-printed)
  • TrustPaws Academy: free, unlimited access for all staff (EN/FR/ES/IT/DE)
  • Renewal guidance and reminders at 60/30/7 days
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Chapters: 0:00 outcomes · 0:35 QR menus · 1:10 plans & ROI
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Chapters: 0:00 outcomes · 0:35 QR menus · 1:10 plans & ROI
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