FAQ
Have questions? We’ve got answers!
Check out some of the most frequently asked questions below.
Intro price months 1–12; step-up month 13; +5%/yr thereafter. 12/24/36-month terms; longer terms unlock extras.
Place the included stands/tent cards and invite staff to the Academy; most teams go live same-week.
Guests scan in room, buy local services in two taps, and your hotel receives a share of partner commissions; scans, orders, and € are tracked.
Yes — besides badge-driven conversion lift, Pro/Elite add City Page placement and measured demand from ads summarized in monthly Proof Packs.
Website badge, listing in “Certified Hotels,” 3 physical stickers (6×6, 10×10, 15×15), free Academy access for all staff, and eligibility for “Top-Rated” after sustained performance.
Not for Standard and Premium (Premium includes video verification). Elite offers on-site where available.
Apply → Self-report → (Optional) Video verification → Pay → Badge issued → Stickers mailed → Train your team.
12 months. You’ll receive reminders at 60, 30, and 7 days before expiry.
A standards-based assessment verifying your hotel genuinely welcomes pets — covering amenities, safety, policies, and staff training.
Typical levers: pet fees (+€15-€35/night), upsells (+€20-€50/stay), improved reviews → higher occupancy/ RevPAR, repeat stays, local partner revenue.
See Pricing for plan inclusions and optional upgrades
Yes – at least one person per role must complete their track annually.
Manager, Reception, Housekeeping, Concierge – each has a tailored track.
Yes – free and unlimited for all certified hotels (EN/FR/ES/IT/DE).
You’ll receive a gap report and can re-submit once ready.
Branching logic hides irrelevant sections and shows clear minimum standards.
~15-20 minutes for most hotels (30 minutes max with uploads).
A special sticker for hotels achieving 5-paw certification for three consecutive years.
Immediately after certification – three sizes (6×6, 10×10, 15×15) with your paw rating and current year.
Yes – contact support with evidence; we’ll re-review.
Document check (utility bill or letter on letterhead) after payment;
Premium/Elite can include video or on-site.
Certified Pawthentic 
What Does Pawthentic Certification Mean?
Join our certification program to apply for a ‘Certified Pawthentic’ award that demonstrates your commitment to providing the best in pet-friendly accommodation.
Learn more 